ComplaintsTell us what went wrongA person reads every complaint. You get a reference straight away, and an answer by email within 14 days, usually much sooner.Your complaintYour emailWe answer at this address. The one you ordered with helps us find your order.Order number (optional)It’s in your confirmation email, for example 004213.What is it about?Delivery of my coinsPayment or refundMy EA accountWithdrawal from an orderOur service or supportSomething elseWhat happened?Dates, amounts and what you expected help us most. Never write your EA password or backup codes here: we don’t need them.0 / 5,000Send complaint