How the record works

Only a customer whose coins arrived can review the order, once, and nothing is offered in return. A review counts only if its order was delivered, in full or in part.

A review shows 48 hours after it’s written or changed, so we can hide abuse or personal data first. We hide a review for those two reasons only, never for being negative, and a hidden review counts nowhere.

The average is every shown rating added up and divided by how many there are, cut to one decimal: 4.66 shows as 4.6. The average and the bars from 5 stars down to 1 show from 5 reviews; below that, the medallion stays empty and says how many there are so far. The line under it counts the ratings from the day the first one showed.

The list shows the newest 6, newest first, whatever their rating and whether or not they have words. A bar narrows it to one rating, and “Critical” to the reviews rated 1 to 3 stars; the line above the list always says how many it shows, out of how many. Each review carries its date and its order’s platform, coins and delivery time, never a name.

The orders whose last coins arrived in the last 30 days: today so far and the 29 days before it, in Amsterdam time. Every figure of the delivery record and every mark on the strip count these same days.

An order that stopped short of its full amount counts in the refund rate, not here. The record shows once 20 orders are delivered in those days; until then, words say when it will.

For each order delivered in full in the last 30 days, the time from its payment being confirmed to its last coins arriving. The median is the middle one: half the orders took longer, half took less. It is rounded up to the whole minute, so 1 h 23 min 10 s shows as 1 h 24 min.

An order without a recorded payment time is counted, but has no time to measure, and the line under the figure says how many orders the median covers.

Beside the rating, this same median stands in for a speed rating: we don’t ask reviewers to rate speed, we time every delivery.

Before you pay, every order shows a delivery range, for example 1–2 hours from payment, and we keep that range with the order. An order is delivered within the estimate when its last coins arrive by the top of that range.

The figure is the share of orders delivered in full in the last 30 days that carry a range, cut to one decimal: 96.96% shows as 96.9%. The line under it gives both counts.

Of the orders paid in the last 30 days, the share refunded in full or in part: those that stopped short after payment (the rest is refunded automatically) and those with a refund of their own (the undelivered part, the full price, a withdrawal, or a refund by our staff).

Not counted: money we return that the order never kept, such as a second payment for the same order, a payment that arrived after the order stopped, or the excess of an overpayment. Those go back too, but they were never the order’s price.

The rate is rounded up to one decimal, so it never looks lower than it is: 2.03% shows as 2.1%. It shows once 20 orders are paid in those days. An order still on its way counts as paid and not refunded until a refund starts, and a refund that starts later raises the rate from that moment.

Each mark is a day in Amsterdam, the last of them today so far. Its height is that day’s median delivery time, on one fixed scale from 0 to 4 hours, the same every day; a day above it is drawn to the top and marked.

A day with fewer than 5 delivered orders has a hollow mark and no median. A day is drawn in gold, with a dot, when its median ran past that day’s median of the tops of the ranges we quoted. Focus or tap a day for its numbers; the line under the strip names every slower day.

The strip shows once the delivery record does.

• Only customers’ orders count. Orders we place ourselves to test the shop, and orders of coins we give a creator for a video, are marked in our records and count nowhere: not in any figure, not in the ratings, not in the reviews. When the last 30 days leave any out, this section says how many of each.
• Reviews hidden for abuse or personal data count nowhere. Every other review counts, whatever its rating.
• An order that stopped short counts in the refund rate, and not in the orders delivered or the delivery times.
• Outside the live shop, the record is marked “Test data”: its orders and reviews are test records.

The record is read from our database when the page is built and again at most once a minute, and every figure says when: “as of 7 Oct 2026, 09:00 CEST”.

When a figure rolls into place on the page, it rolls from the same figure as it stood 24 hours earlier, never from zero. With Calm motion, it simply shows.

If our database doesn’t answer, the record says so and shows no figures at all.