Find your EA backup codes

Where to find the three backup codes we need, and how to keep them working.

In short

EA asks for a code whenever someone signs in to your account from a new place. Backup codes are single-use codes that do this job. We need three, so that a code that has already been used doesn’t stop your order.

Where to find them

Sign in to your EA account settings at myaccount.ea.com, on a computer or your phone.
Open the Security section (called Security and Privacy in some versions).
Under two-factor authentication (also called login verification), choose View next to backup codes. EA may ask you to confirm it’s you first.
Copy three codes you haven’t used yet, exactly as shown.

EA renames its menus from time to time. If a step looks different, look for “Security” and “backup codes” in your EA account settings.

If you don’t see any backup codes

Backup codes only exist when two-factor authentication is on. Turn it on in the same Security section, by email or with an authenticator app, and then view your codes.

Keep them working

Give us codes you haven’t used before. Each code works only once.
Don’t create new codes while we deliver. New codes cancel the old ones, and delivery pauses until you paste a fresh one on your order page. If none arrives within 24 hours, the order stops and we refund the coins not yet delivered.
If a code stops working, your order page asks for a new one. Paste it, and your order carries on by itself.

After delivery

Create a new set of backup codes and change your EA password. This cancels the codes you gave us, so they can’t be used again.

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