Help
Most delays have a simple cause. These guides walk you through the common ones.
Guides
Find your EA backup codes
Where to find the three backup codes we need, and how to keep them working.
Unlock the transfer market
Your account needs transfer market access in EA’s web app before we can deliver. Here’s how to check, and how access is earned.
Clear your unassigned items
Keep fewer than 50 unassigned items so coins can reach your club.
Free up transfer list slots
Keep at least 3 free slots in your transfer list and in your transfer targets.
Quick fixes during your order
What to do when your order page asks for a fix: your EA password, logging out, the coins in your club, EA’s check, and how long a fix can wait.
Our official channels
The only ways we contact you, and how to spot someone pretending to be us.
Your orders and your data
- Find your orders
Sign in with the email address you ordered with. Orders placed with that address join your account.
- Your data
Download a copy of what we hold about you, or ask us to delete it.